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< Home > Services & Training > Services > IOMEGA > 35803

Iomega Premium - 3 Year Extended Service Plan - 24 x 7 x 4 Hour - On-site - Technical - Parts - Electronic and Physical Service

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Product Highlights

  • Product Type: Service
  • Provided Support: Email Support, Firmware Updates, Parts Replacement, Phone Support, Replacement, Software Update, Web Knowledge Base Access
  • Service Type: Technical
  • Service Location: On-site
  • Service Availability Days: 7
  • Service Availability Hours: 24
MFG #: 35803
$1,200  CAD
Original Price: $2117.99
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Product Information

If the availability of your rackmount network storage equipment is critical to your business, upgrade your base service with an Iomega service plan. Select from Enhanced or Premium plans to best meet your business needs. When your IT resources are limited and availability is critical, both plans ensure 24x7 access to Iomega's technical experts, and next-day onsite hardware service. The Premium plan adds 4 hour onsite service and includes a strategic spares kit to ensure your business keeps running. Decide the duration you need for your service plan and choose from 3 year or 5 year terms.

General Information
Manufacturer:Iomega Corporation
Manufacturer Part Number:35803
Manufacturer Website Address:www.iomega.com
Brand Name:Iomega
Service Name:Premium - Extended Service Plan
Product Type:Service
Service Information
Service Main Type:Technical
Service Sub Type:Electronic and Physical
Service Characteristic:Parts
Service Description:24x7x4 Hour
Service Details:
  • Iomega technical experts will quickly identify the cause of the problem and provide a solution
  • Phone and email - 24x7 (after hours in English) with priority routing
  • If Iomega determines that your product requires hardware replacements we will dispatch a service provider to repair or replace the affected hardware
  • Onsite services include component next business day replacement parts
  • 4-hour service covers the strategic parts kit included in the Premium Service Plan
  • Replacement hard disk drive with HDD tray
  • Replacement power supply
  • Iomega will send a replacement device or component and a mailer label for easy returns
  • Iomega will use expedited shipment for replacements
  • Customers with Premium plans receive the highest priority in the support queue
  • Access to the latest knowledge base for Iomega's network storage solutions, including technical support articles, tutorials and "How to" instructions, the latest software updates and patches, and complete product documentation
  • Your Iomega network storage product provides notifications when new firmware or other updates are available
  • Customers can create an Iomega My Support account to track and manage any open cases within Iomega Tech Support
Provided Support:Phone Support, Parts Replacement, Replacement, Email Support, Firmware Updates, Software Update, Web Knowledge Base Access
Service Availability:24 x 7 Phone Support, 24 x 7 Email Support
Service Response Time:(Next Day) - Parts Replacement, 4 Hour - Strategic Parts Kit
Service Location:On-site
Service Duration:3 Year
Product Supported:

Iomega StorCenter px12-350r Rack Server - 2TB Storage:

  • 35721
  • 35952
  • 36049

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Product Name:Iomega Premium - 3 Year Extended Service Plan - 24 x 7 x 4 Hour - On-site - Technical - Parts - Electronic and Physical Service
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