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Adobe Gold Support - 1 Year - Service - 65271596AA01A12

4 Incident(s) - 24 x 7 x 1 Business Hour - Technical - Electronic Service - 4 contacts / priority 1, 4 contacts / priority 2, 4 contacts / priority 3, 4 contacts / priority 4

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Product Highlights

  • Product Type: Service
  • Provided Support: Email Support, Phone Support, Product Info Support (Renewal), Remote Monitoring, Technical Account Management, Troubleshooting, Web Knowledge Base Access, Web Support
  • Service Duration: 1 Year / 4 Incident
  • Service Type: Technical
  • Service Availability Days: 7
  • Service Availability Hours: 24
MFG #: 65271596AA01A12
Ship Weight: lbs.
$681  CAD
Retail Price: $752.49
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  • Access to over 1000 technology experts nationwide
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Product Information

The Adobe Gold support program enhances productivity across your organization by helping deploy solutions efficiently and optimizing product performance

Your company depends on Adobe solutions to work efficiently. That's why your IT managers, solution developers, expert users, and help desk need speedy assistance with challenging support needs, such as product configurations, network deployments, and interoperability problems. Adobe Gold support is designed for organizations that rely on Adobe products every day. The program gives you assurance that even advanced technical challenges won't bring your business to a standstill. With Adobe Gold support, you can easily get the product assistance you need-from everyday help requests to sophisticated troubleshooting-tailored to your business.

Go farther with Gold support Protect

your Adobe product investment and maintain the productivity of your entire workforce with a support program that works as hard as you do. Adobe Gold support provides expert assistance during core business hours to help get your Adobe applications running smoothly and keep them working at optimal performance. However complex your require - ments, with Adobe Gold support, the help you need is only a phone call, an e-mail, or a few clicks away.

With Adobe Gold support, you can:

  • Get direct access to senior-level technical support engineers
  • Support Adobe desktop application tools and many server-based solutions
  • Enhance productivity and minimize downtime
  • Spend more time focusing on your business
  • Increase the ROI on your technology investment
Get expert assistance with unlimited cases

Your annual Adobe Gold support contract gives you two-hour response times for an unlimited number of cases. Adobe prioritizes the most important incidents affecting your business, leading to more personalized service. And because you pay a single fee for the year, you can more easily manage your support costs.

With Adobe Gold support, you'll receive:
  • Service for three authorized technical contacts in your organization
  • Unlimited phone and web access to senior- level technical support engineers
  • Two-hour response times
  • Access to the online, self-service Adobe Knowledgebase, where you can search for information and resolve issues at any time of day
  • An online tool that enables you to log your case directly into the Adobe corporate database and view and update it over the web at your convenience
  • Remote diagnostics, which allow Adobe support engineers to log on to your computer via the web and deliver quick and efficient technical support

General Information
Manufacturer:Adobe Systems, Inc
Manufacturer Part Number:65271596AA01A12
Manufacturer Website Address:
Brand Name:Adobe
Service Name:Gold Support
Product Type:Service
Service Information
Service Main Type:Technical
Service Sub Type:Electronic
Service Description:24x7x1 Business Hour
Provided Support:Troubleshooting, Phone Support, Web Knowledge Base Access, Email Support, Technical Account Management, Web Support, Remote Monitoring, Product Info Support (Renewal)
Service Response Time:1 Business Hour - 4 contacts / priority 1, 2 Business Hour - 4 contacts / priority 2, 4 Business Hour - 4 contacts / priority 3, 1 Business Day - 4 contacts / priority 4
Service Duration:1 Year / 4 Incident
Product Supported:Software:
  • License Qty: 1 user
  • Licensing Program: Adobe Volume Licensing Cumulative License Program (CLP)
  • Software Title: Adobe RoboHelp Server
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Product Number:65271596AA01A12
Product Name:Adobe Gold Support - 1 Year - Service - 65271596AA01A12
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Product Number:65271596AA01A12
Product Name:Adobe Gold Support - 1 Year - Service - 65271596AA01A12
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2017-06-28 11:58:23
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