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Cisco Unified Contact Center Express v.11.0 Advanced Quality Manager - CCX11AQMMEDKITK9

Media Only - IP Telephony


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Product Highlights

  • Product Type: Software
  • License Type: Media Only
  • Software Sub Type: IP Telephony
  • Software Main Type: Network & Communication
MFG #: CCX11AQMMEDKITK9
Ship Weight: lbs.
$98  CAD
Retail Price: $132
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Product Information

Deliver omnichannel customer experience across channels with consistency and context to your customers while lowering costs with Cisco® Unified Contact Center Express (Unified CCX). This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI).

Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

You can choose from three Cisco Unified CCX packages: Standard, Enhanced, and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000).


General Information
Manufacturer:Cisco Systems, Inc
Manufacturer Part Number:CCX11AQMMEDKITK9
Manufacturer Website Address:http://www.cisco.com
Brand Name:Cisco
Product Name:Unified Contact Center Express v.11.0 Advanced Quality Manager
Product Type:Software
Product Information
Software Main Type:Network & Communication
Software Sub Type:IP Telephony
Software Name:Unified Contact Center Express v.11.0 Advanced Quality Manager
License Information
License Type:Media Only
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2016-12-06 01:03:59
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