Order
Acceptance Policy
Your
emailed receipt of an order confirmation does not signify our
acceptance of your order, nor does it constitute confirmation of
our offer to sell. Item availability and prices are subject to
change at any time, without notice.
DirectDial.com
reserves the right to limit quantities, and to decline the
acceptance of any order for any reason.
DirectDial.com reserves the right at any time after receipt
of your order, without prior notice to you, to supply less than
the quantity ordered of any item. All orders placed
will be thoroughly researched before shipping, in accordance with
the policies set by DirectDial.com’s Credit and Fraud Avoidance
Department. DirectDial.com
may require additional information and/or verification before
accepting and processing any order.
Order Cancellation
An
order may be canceled only if that item is backordered and not
available to ship. Any
order submitted through this website, if in stock, will ship
immediately and cannot be canceled.
DirectDial.com
reserves the right to cancel an order or to issue a Return
Merchandise Authorization (RMA) for merchandise that is advertised
in error, that does not conform to advertised specifications, or
was shipped in error. Charge backs from credit card issuing banks
are subject to the above policies.
Backorders
At
DirectDial.com, we make every effort to provide you with current inventory status and product availability
information. Due to
the fact that our online store consists of over 100,000
computer-related products, an item may not always be in stock. DirectDial.com will accept orders for out-of-stock items.
If the item you order is not in stock, it will be placed on
backorder and shipped to you when it becomes available. On orders
with backordered items, the total shipping charges are included
with the first shipment. Shipping charges are non-refundable. A
backorder may be canceled at ANY time prior to shipping.
Typographical
Errors In
the event a product is listed at an incorrect price due to
typographical error or error in pricing information received from
our suppliers, DirectDial.com shall have the right to refuse or
cancel any orders placed for products listed at the incorrect
price without prior notification.
DirectDial.com shall
have the right to refuse or cancel any such orders whether or not
the order has been confirmed and your credit card charged.
If your credit card has already been charged for the
purchase and the order is canceled, DirectDial.com shall
immediately issue a credit to the credit card account in the
amount of the incorrect price. Return Policy
There are NO returns for opened non-defective product. This follows all manufacturer policies and therefore no exceptions can be made.
Before returning any defective item, it is necessary to contact our Customer Service Department for return instructions. No returns of any type will be accepted without a Return Merchandise Authorization (RMA) number.
We accept no responsibility for products returned without an RMA number.
For a product that is determined to be defective within 15 days from date of purchase, Return instructions and replacement product will be issued by us. After 15 days from purchase date all product is covered by the manufacturers warranty policy.
We reserve the right to instruct the client to obtain a case number from the manufacturer that verifies the item is in fact defective.
All non-defective, unopened returns, are subject to a 20%, $ 40.00 minimum, restocking fee, whichever is greater. Shipping costs are extra, and are the responsibility of the client.
Credits to charge cards may take up to 10 business days to be processed after receipt of the returned product. A credit will not begin processing until we have received the returned product. Items found to be non defective will be returned to the client at their expense.
Defective software:
Please note that defective software may be returned for replacement only. Defective software cannot be returned for credit.
Defective hardware:
Within the 15 days from date of purchase, any defective hardware will have an RMA issued following policies and guidelines that are in place directly from each manufacturer. Return instructions will be provided. It is the responsibility of the client to follow and return the products in a timely manner to the warehouse location that is provided.
In some instances the manufacturer may request that the return/replacement/ repair is to be taken care of by them directly, at which time we will provide that instruction. In some cases, to help facilitate a return, the manufacturer may instruct the client to contact them to obtain a case number that confirms the item is defective.
Shipping
Policy - USA
Shipping
charges are calculated starting at $16.00. All shipping is
by UPS or Purolator. Shipping charges are non-refundable.
* An additional charge of $75.00 will be charged to your
credit card for any shipment that is refused or undeliverable due
to no fault of DirectDial.com or the courier. Directdial.com reserves the right to review shipping.
Shipping
Policy - Canada
Shipping
charges are calculated starting at $16.00. All shipping is
by UPS or Purolator. Shipping charges are non-refundable.
* An additional charge of $75.00 will be charged to your
credit card for any shipment that is refused or undeliverable due
to no fault of DirectDial.com or the courier. Directdial.com reserves the right to review shipping.
Most
in stock order ship same day, although that does not mean that you
will receive your order next day if you are located in the Greater
Toronto Area or Vancouver, B.C. regions. Your order will not ship
until after your order has been verified and processed by our
Order Processing Department. Every effort is made to process all
orders within 24 hours after receiving an order, but same-day
shipping is not guaranteed.
Note:
Please keep in mind that our distribution centers do not process
or ship orders on weekends and/or holidays.
Sales Tax - USA
DirectDial.com
shall automatically charge and withhold the applicable sales tax
for orders to be delivered to addresses within California and New
York USA. Each customer shall be solely responsible for all
sales taxes, or other taxes, on orders shipped to any other state.
Sales Tax - Canada
Effective 4:30pm EST on December 3, 2004 DirectDial.com will no longer be charging PST (provincial sales tax) for all Canadian orders shipped into Saskatchewan, Manitoba and Prince Edward Island.
Credit Cards
DirectDial.com
accepts Visa and Mastercard only! There is no surcharge for
using your credit card to make a purchase. Please be sure to
provide the exact billing address and telephone number as recorded
with your credit card issuing bank. We will ship to an alternate
address only if the address is on file with your credit card
issuing bank. Incorrect information may cause a delay in the
processing of your order. Your credit card will be charged as each
item is shipped.
Copyright
and Trademark Notice
This site is owned and operated
by DirectDial.com. Unless otherwise specified, all materials
appearing on this site, including the text, site design, logos,
graphics, icons, and images, as well as the selection, assembly
and arrangement thereof, are the sole property of DirectDial.com.,
Copyright © 1997-2002, ALL RIGHTS RESERVED. All audio and video
clips are the sole property of DirectDial.com or their respective
content providers. All software used on the site is the sole
property of DirectDial.com or those supplying the software.
You may use the content of this
site only for the purpose of shopping on this site or placing an
order on this site and for no other purpose. No materials from
this site may be copied, reproduced, modified, republished,
uploaded, posted, transmitted, or distributed in any form or by
any means without DirectDial.com’s prior written permission. All
rights not expressly granted herein are reserved. Any unauthorized
use of the materials appearing on this site may violate copyright,
trademark and other applicable laws and could result in criminal
or civil penalties. DirectDial.com and DIRECTDIAL are
registered trademarks, trademarks or service marks of DirectDial.com.
All custom graphics, icons, logos and service names are registered
trademarks, trademarks or service marks of DirectDial.com. All
other trademarks or service marks are property of their respective
owners. The use of any DirectDial.com trademark or service mark
without DirectDial.com’s express written consent is strictly
prohibited.
Privacy Policy
At
DirectDial.com, we value your privacy.
Your personal information is for use by DirectDial.com's
staff only--Period. This
information is kept on a secure server to protect it from outside
parties, and is information used for the limited purpose of
processing your order(s). Information
may also be used for statistical purposes, to improve our web site
and services to you, to administer our site, and to notify you of
products or special offers that may be of interest to you.
Your personal information will not be sold and will not
leave DirectDial.com.
Secured Transaction
If
using either Netscape or Internet Explorer as your web browser,
your online transactions are fully encrypted and secured with
128-bit encryption technology when you place orders at DirectDial.com.
To verify our secure encryption please click here.
Manufacturer's Warranty
All
returns and replacements must be handled directly through the
manufacturer anytime after the first 15 days of invoice.
Manufacturer’s warranties vary on each product. Extended
warranties are available directly from select manufacturers.
Manufacturer information is subject to change without
notice. Please
contact the manufacturer to obtain warranty information. For
a list of technical support numbers, click here
Service & Support
All
requests for technical service and support should be made directly
to the manufacturer in accordance with THEIR terms and conditions.
DirectDial.com will provide on-line technical notes on most
computer hardware and software products for your reference.
DirectDial.com makes no guarantees of product reliability
or compatibility. All
compatibility-related questions MUST be directed towards the
product manufacturer.
Trademarks
All
trademarks or service marks are property of their respective
owners.
Disclaimer
DirectDial.com.
Inc. makes no representations or warranties, either express or
implied, of any sort with respect to the DirectDial.com web sites,
materials, their operation, information, contents, or Year 2000
compliance. DirectDial.com
disclaims all warranties, express or implied, of any sort with
respect to the sites or their use, including but not limited to
merchantability and aptness for a particular purpose.
You, the purchaser, agree that DirectDial.com, its
directors, officers, employees and/or representatives, shall not
be liable for damages arising from the operation, content, or use
of the DirectDial.com sites or the products sold therein.
You agree that this limitation of liability is
comprehensive and applies to all damages of any sort, including
without limitation direct, indirect, compensatory, special,
incidental, punitive and consequential damages.
Jurisdiction
Any
litigation regarding this agreement, or any transaction between a
customer and DirectDial.com shall be brought to the provincial
courts located in London, Ontario Canada and customer hereby
agrees and submits to such jurisdiction and venue as proper.
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