One Company. Many Solutions. Trusted by Thousands.

End-to-End Support for your Business. Total IT Infrastructure Management

  • Full‑Stack Expertise
  • National Team
  • 500+ Teammates
  • 24/7 Support
  • Bulletproof Security
  • Microsoft 365 Experts
  • IT Procurement
  • End-to-End Portfolio

Countless Success Stories.

Transform your organization with a one-stop IT partner to elevate your business. We simplify the complexity of managing multiple vendor relationships and lifecycle management.

Tested. Trusted. Ready.

As one of Canada's largest privately-owned and operated IT service providers, we help both business units and technology teams to enable innovation while managing risk at scale.

We Are DirectDial.com

Real People. Real Outcomes.

Small enough for intimacy, yet big enough for impact. We are a human centered, full‑service IT solutions provider. You don't need another tech partner, You need one organization who works to build your trust by listening, supporting, and delivering outcomes to help your business succeed in its entire modernization journey.

We do IT differently.

We offer next-generation IT services to create world-class experiences for our clients. We improve the way organizations integrate tech with their business providing our clients with live, actionable insights and outcomes. You'll find us where business, strategy, people, and technology converge.

Combining best in class technology, award winning services, subscription‑based billing and a national proven approach.

We provide comprehensive software licensing, assessments, and data migration services tailored for Microsoft 365 and designed to enhance security and optimize Microsoft Teams. Our streamlined cloud management plans prioritize security, adoption, compliance, policies, user management, and device management to simplify your operations and maximize productivity.

Full‑Stack IT Services
  • World-Class IT Procurement
  • Fully Managed IT Services
  • Managed Cybersecurity
  • Backup & Recovery
  • Microsoft 365 Services
  • Cloud & Data Center Management
  • Consulting
  • 24/7 365 Help Desk
Trusted & Certified:
  • True 24/7/ 365 Availability.
  • PCI DSS SOC2 Type II Certified.
  • Hundreds of Industry wide Certifications.
  • 25 years in Operation.
  • Multi-facetted, multi-tiered.
  • Multi-lingual. English, French. Spanish, Portuguese.
  • 95% Services Customer Satisfaction Score.
  • 94% First Call Resolution.
Top Solutions Badge

Your Partner in IT.

500+ Teammates. 200+ IT Services.

World-Class e-commerce IT Procurement Experience.
Comprehensive portfolio of services and solutions to elevate your people, processes, and technology.

Ranked #28 in CRN Canada's Top 100 Solution Providers.
Coast Guard Costco Hydro One Ikea Interpipeline MacDonald Island Park Michener Institute Northern Health OPP Princess Magaret Hospital RCMP Shell Siemens Stratford Festival University of Ottawa University of Toronto Yellowhead Tribal Council Bell Canadian Institute for Mental health City of London City of Markham

World-Class Partnerships

We have proven success with many of the world's biggest brands. We also have deep relationships with the most progressive tech platforms in the world, putting us in a position to give our clients not only the right solution to fit their needs, but an all-encompassing one-stop vendor solution.

Our infrastructure is designed to provide you with world-class services that minimize impact and maximize success. With partners and presence on every continent, our partnerships never sleep.

Cybersecurity

Cybersecurity. How We Help.

Our team of certified cybersecurity experts will work with you to build a plan for success that aligns your business objectives and IT strategy. We will help you accelerate your digital transformation journey to ensure that your cybersecurity is reliable, secure, cost-effective, and scalable.

  • Discovery.
  • Penetration Testing.
  • Vulnerability Detection & Response.
  • Ongoing Managed Services.
Microsoft 365

Solutions for Microsoft 365.

365 Apps. Teams. Intune. Copilot. OneDrive. Azure. AutoPilot. Exchange. Defender.

A layered approach to Microsoft 365 to give you the peace of mind that comes with knowing your people and their systems are safe, secure and always available. Unlocking the potential of cloud technology, all with one monthly bill.

  • Migration.
  • Licensing.
  • Helpdesk.
  • Backup.
  • Security.
  • Archiving.
Monitoring and Management

Monitoring, Support, Maintenance, Reporting and Asset Management of your IT Infrastructure.

Real-time reporting and IT business reviews ensure that your infrastructure uptime availability and performance are at peak operating levels. We can provide you reporting on all servers, websites, cloud infrastructure, routers, switches, printers, networks, and peripherals to isolate issues before they arise.

75,000 Endpoints Managed | 5,000 Cloud Managed Servers & Networks

Windows Autopilot

Streamline device deployments and improve end‑user experiences using Windows Autopilot zero‑touch provisioning.

Modernize your device lifecycle.

Quick, easy, and touchless provisioning is increasingly important to support Hybrid and remote workforces.

As we look ahead into the next century, leaders will be those who empower others.

- Bill Gates

Explore Popular Products

Maximize Your Budget and Achieve Superior Outcomes with Our IT Procurement Services.

Extensive Hardware Portfolio

End-to-End Portfolio

Access the largest selection of IT hardware and software from industry‑leading manufacturers, combined with expert guidance to ensure seamless integration for your business.

Ready to Begin Your Transformation?

Our specialists are ready to tailor our managed IT solutions to fit the needs of your organization. Complete the form below and we will respond within 1 business day.

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