HP Care Pack
HP Care Pack
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HP Care Pack

3 Year - Service - 9 x 5 - Service Depot - Maintenance - Parts & Labor - Electronic and Physical

  • Product Type: Service
  • Provided Support: Configuration, Defective Media Retention, Phone Support, Remote Diagnosis
  • Service Duration: 3 Year
  • Service Type: Maintenance
Meet the Galaxy Book3 B2B Series, a new way to PC.

General Information

Manufacturer: HP Inc.
Manufacturer Part Number: UJ407E
Manufacturer Website Address: http://www.hp.com
Brand Name: HP
Service Name: Care Pack
Product Type: Service

Service Information

Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Description: 9x5
Service Details:

Remote problem diagnosis and support:
HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.

Repair center services:
For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.

Return shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days.

Standard business hours coverage:
Service is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.

Provided Support: Phone Support, Configuration, Remote Diagnosis, Defective Media Retention
Service Availability: 9 x 5
Service Response Time: 7 Day
Service Location: Service Depot
Service Duration: 3 Year
Product Supported:
  • HP Notebook
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