HP Care Pack Post Warranty Hardware Support
HP Care Pack Post Warranty Hardware Support
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HP Care Pack Post Warranty Hardware Support

1 Year - Warranty - On-site - Maintenance - Parts & Labor - Electronic and Physical

  • Product Type: Warranty
  • Provided Support: Defective Media Retention, Phone Support, Remote Diagnosis
  • Service Duration: 1 Year
  • Service Type: Maintenance
HP 1Y PW Nbd Onsite with DMR NB Only SVC

General Information

Manufacturer: HP Inc.
Manufacturer Part Number: HP715PE
Manufacturer Website Address: http://www.hp.com
Brand Name: HP
Service Name: Care Pack Post Warranty Hardware Support
Product Type: Warranty

Service Information

Service Main Type: Maintenance
Service Sub Type: Electronic and Physical
Service Characteristic: Parts & Labor
Service Details:

Remote problem diagnosis and support:

  • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

  • For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
  • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
  • Your coverage includes all required parts and materials

Escalation management:

  • Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

  • A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
  • This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
Provided Support: Phone Support, Defective Media Retention, Remote Diagnosis
Service Response Time: Next Business Day
Service Location: On-site
Service Duration: 1 Year
Product Supported:
  • HP Pavilion 8530

HP Compaq Notebooks:

  • 2510p
  • 6510b
  • 6515b
  • 6530b
  • 6535b
  • 6710b
  • 6715b
  • 6730b
  • 6730s
  • 6735b
  • 6910p
  • 6930p
  • 8510p
  • 8710p
  • Nc2400
  • Nc6400
  • Elite 8100
  • 8510w
  • 8710w

HP EliteBooks:

  • 2440p
  • 2530p
  • 2540p
  • 2730p
  • 2740p
  • 6930p
  • 8440p
  • 8530p
  • 8540p
  • 8740p
  • 8440w
  • 8530w
  • 8540w
  • 8730w
  • 8740w

HP ProBooks:

  • 6440b
  • 6445b
  • 6450b
  • 6455b
  • 6540b
  • 6545b
  • 6550b
  • 6555b

HP Compaq Business Desktops:

  • Dc5850
  • Dc7800
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