Careers

Current Employment Opportunities

DirectDial.com, a THINQ Technologies Ltd. Company, was founded in 1997 as a leading world-class provider of computer systems and IT hardware to the small-medium business (SMB) market. Over the past 20 years DirectDial.com has grown to become one of North America's leading online computer superstores with tier one partnerships and access to over 26 distribution centers throughout Canada and the USA.

Our departments work closely together to bring you a smooth and worry-free online shopping experience.

"Whenever we find ourselves in a situation where we need someone to react quickly, we know we can count on you and your company to move mountains for us. The entire team from Direct Dial and Thinq Technologies has found a way to make it look easy. Your dedication to customer service and quality work is an example for all."

- Michael Noble, Start.ca

Account Manager

We are expanding our Commercial business and require Account Managers with experience selling IT solutions to business, government and education.

Position(s) Available: 3

Compensation: Strong Base Salary, Comprehensive Commission Structure, Achievement Bonuses, Vendor SPIFF Programs

Reports to: Sales Manager

Key Expectations and Responsibilities:

  • Take a consultative selling approach to build and maintain your commercial account base
  • Develop long term relationships with Clients through a high level of responsiveness and customer service
  • Become a valued partner to clients by gaining an understanding of their business needs and assisting with solution development
  • Coordinate the handling of inquiries, quotations and orders, while avoiding returns
  • Achieve and maintain assigned outbound call metrics, sales quotas and margin levels
  • Proactively identify opportunities and contacts within new and existing accounts to develop or grow sales
  • Approach clients with product and program messaging as directed by management with the goal of developing rapport and increasing sales
  • Attend training as directed
  • Achieve industry certifications as directed

Skills and Education:

  • Key attribute is Account Management Experience in the IT Industry
  • High School Diploma required, College Diploma or University Degree preferred
  • Consideration will be given to related business and sales experience
  • Familiarity with computers and related technologies, IT industry trends, and business IT infrastructure
  • Excellent written and verbal presentation skills
  • Strong working knowledge of standard business tools such as e-mail, word processing and spreadsheets
  • Ability to be a supportive team member while working towards independent goals
Attach your Resume

Web and Graphic Designer

Position(s) Available: 2

Reports to: Marketing Manager

As a Web and Graphic Designer, you will be responsible for:

  • Creating landing pages, banner advertising and e-mail marketing that align with brand guidelines and client expectations.
  • Updating the company's websites with regards to new products, description changes, and various marketing efforts.
  • Creating print marketing materials, such as brochures, newsletters, posters and signage.
  • Managing and updating all of our social media channels including LinkedIn, Facebook and Twitter.
  • Contributing new ideas for design and content creation to the team using your expertise and eye for cutting-edge design.
  • Collaborating with marketing team, senior management, designers, and programmers.
  • Performing all other duties as required to support overall project completion and success.

Required Education, Skills and Qualifications:

  • Minimum of 2 years working experience in marketing and web & graphic design or e-commerce management.
  • Post-Secondary education focusing in marketing, communications, web/graphic design.
  • Strong background with HTML5, CSS3, JavaScript, and jQuery Mobile and Responsive web development.
  • Proficient use of Adobe Creative Suite - specifically Photoshop, Illustrator, and InDesign.
  • Proven experience in providing creative input in a team setting.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Detail oriented with a demonstrated ability to work effectively with minimal direction.
  • Strong background in social media including LinkedIn, Facebook and Twitter B2B Marketing experience an asset.
Attach your Resume

Bilingual Administration Clerk

Position(s) Available: 1

Reports to: Administation Manager

This is an entry level position that focuses on processing a high volume of orders. Primarily, taking payment transactions and following subsequent security processes and procedures, while still providing high level of customer support.

As a Bilingual Administrative Clear you will be responsible for:

  • Processing a high volume of orders with accuracy
  • Taking payment transactions & following security procedures
  • Providing excellent customer service
  • Strong organizational and interpersonal skills
  • General support for the office team
  • Regular office hours Monday-Friday

Required Education, Skills and Qualifications:

  • Bilingual ability in French & English
  • High school diploma or equivalent
  • Working knowledge of Microsoft Office Suite & Internet Applications
  • Reliable & professional demeanor
  • Organized and excellent communication skills
  • Basic mathematical competence

Language:

  • English (Required)
  • French (Required)
Attach your Resume

Our Teams

Sales

"I have been a DirectDial.com Account Manager since 2005 and I have seen this company change and evolve into something truly amazing. Starting as a customer service representative, DirectDial.com has encouraged me to grow professionally while helping me achieve potential beyond what I could have ever imagined. The people, the environment, and the core values by which DirectDial.com operates, makes the experience of coming to work every day so enjoyable. I am honoured to be a part of what I think is the strongest, most innovative Total IT Solutions Team out there today! DirectDial.com is family to so many of us. I recommend checking us out and being a part of it."

- Dan Portelance (Account Manager)

Marketing

"I was referred to DirectDial.com when I decided to relocate to London from Toronto. Many of my colleagues in Toronto recommended that I check out THINQ Technologies Ltd. They had worked with the DirectDial.com team for years and had nothing but great things to say. I was told it's a great team of people, a fun atmosphere, and a growing success. Having now been on the Marketing team since 2017, I have to agree, this is a great company to work for with lots of opportunity to learn and grow!"

- Lindsey Szelest (Marketing and Sales Coordinator)

Administration

"I am happy to report that I've worked at Directdial.com since 2008 now and still love my job as well as the people I work with. I must say that the combined strengths from every department make up one incredible team. A strength that I take personal pride in is our ability to respond quickly to our client's credit requirements. It is additional value we bring to our clients that helps them grow. If our clients are growing we are growing along with them. It is a win-win situation that makes me feel connected to the development of our organization."

- Cathy Trottier (Credit Manager)



Benefits of Working at DirectDial.com

HealthWe offer a Comprehensive Drug and Dental Plan

SecurityWe offer a competitive salary and room to grow

CommunityWe work together to give back to our community

SocialWe encourage our staff to balance work and play

PerksWe offer special pricing on products and access to local events

SupportWe support each other and encourage friendship