Careers

Current Employment Opportunities

DirectDial.com, a THINQ Technologies Ltd. Company, was founded in 1997 as a leading world-class provider of computer systems and IT hardware to the small-medium business (SMB) market. Over the past 20 years DirectDial.com has grown to become one of North America's leading online computer superstores with tier one partnerships and access to over 26 distribution centers throughout Canada and the USA.

Our departments work closely together to bring you a smooth and worry-free online shopping experience.

"Whenever we find ourselves in a situation where we need someone to react quickly, we know we can count on you and your company to move mountains for us. The entire team from Direct Dial and Thinq Technologies has found a way to make it look easy. Your dedication to customer service and quality work is an example for all."

- Michael Noble, Start.ca

Administrative Clerks (1 Bilingual, 2 English Speaking)

Do you enjoy office administration? Do you have excellent attention to detail and an eye for discrepancies? Do you excel at organization and delivering excellent service? If so, then read on!

The Credit and Administration Team has several roles including a “Bilingual/Monolingual Payment Services Clerk” and an “RMA Clerk” who focus on processing a high volume of orders, payment transactions and following subsequent security processes and procedures, while still providing high level of customer support. Participating in shipping and receiving activities, ability to lift up to 50 pounds and liaising with customers and our distribution centre are also part of these critical office functions. With our ongoing growth, we will provide cross training in our various Administrative roles to ensure steady work flow during peak periods as well as vacation coverage. The ideal candidate will have the following:

Location: London, Ontario

Position(s) Available: 2 (1 Bilingual, 1 English)

Department: Administration

Compensation: THINQ offers a competitive base salary for bilingual candidates with a wage review after 6 months. After six months, employees are placed on our subsidized benefits package and after 1 year of employment, employees can choose to join the pension plan and/or RSP program.

Job Description:

This position's main focus is processing a high volume of orders. Primarily, taking payment transactions and following subsequent security processes and procedures, while still providing high level of customer support. Additionally, we will provide cross training in various other Administrative roles to ensure steady work flow during peak periods as well as vacation coverage. This may include sourcing products from distribution, invoicing, as well as data entry. The ideal candidate will have the following:

  • Ontario Secondary School Diploma or equivalent.
  • Mathematically fluent.
  • Strong written and verbal communication skills
  • Strong organizational and interpersonal skills.
  • Ability to work both individually and in a team environment
  • Experience with standard office tools including - Outlook, Word, Excel, internet applications
  • Fluency in both official languages is a requirement for 1 bilingual position

Knowledge Skills and Abilities:

  • Ontario Secondary School Diploma or equivalent.
  • Minimum of 1-year administrative experience in an office environment.
  • Excellent interpersonal skills including written and verbal communication as well as conflict resolution abilities.
  • Technologically literate and comfortable using e-mail, phone systems, MS Office products as well as windows and web-based applications.
  • Strong organizational and interpersonal skills.
  • Outstanding attention to detail and data entry abilities.
  • Sound judgment, critical thinking, and problem-solving skills.
  • Ability to lift up to 50 pounds occasionally.
  • Collaborative team player, flexible, adaptable, and able to work efficiently completing routine tasks.
  • Able to work independently and without close supervision in a co-operative environment.
  • Competent using the English language required, bilingual in French considered an asset but not mandatory.

COVID-19 Protocols:

THINQ is a provider of services to a variety of essential service industries and as such, this position will be required to work onsite in adherence with Covid-19 protocols. More details will be provided at time of interview.

How to Apply:

Candidates are to submit a resume and cover letter detailing their interest and suitability for the role to the e-mail in the posting. Please use the following subject line for your application to be considered “Administration Fall 2021”

Accomodations:

THINQ Technologies Ltd supports an inclusive safe working environment and welcomes and encourages applications from all people. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact Human Resources for more information.

Attach your Resume

Digital Marketing and Community Coordinator

Reporting to the Marketing Director or delegate, and working alongside the Sales & Marketing Team, the Digital Marketing and Community Coordinator will be a key player in implementing and executing the social and digital marketing goals for THINQ Technologies Ltd.

Location: London, Ontario

Position(s) Available: 1

Compensation: THINQ Technologies Ltd. offers a competitive base salary between $40,000 and $50,000 (to commensurate with experience) with opportunities to earn performance bonuses. After six months employees are eligible to participate in our subsidized benefits package.  After 1 year of employment, employees are eligible to join our pension program. The successful incumbent will be entitled to 2 weeks paid vacation each year.

Reports to: Marketing Director or delegate

Key Accountabilities:

  • Plan, execute and monitor the company's Social Media strategy in order to increase brand awareness, improve marketing efforts and increase sales.
  • Collaborate with our Sales and Marketing team to create and deploy email marketing, and social media content that is unique, informative and engaging.
  • Review and report on social media and digital marketing KPIs, measure success and suggest improvements as needed.
  • Leads THINQ’s SEO practices by keenly following and understanding current trends, best practices, and algorithm changes.
  • Analyze and review current website traffic to develop and maintain a Search Engine Optimization strategy.
  • Update content and website links for maximum optimization and search engine rankings.
  • Research SEO keywords to use throughout our website and marketing materials.
  • Actively engage with prospects and customers through various social media platforms, respond to customer inquiries and reviews in timely fashion.
  • Reporting of brand ratings on customer review sites to direct managers and providing direction to improve customer ratings.
  • Represent THINQ brands in a positive manner, that exemplifies our brand voice.
  • Collaborate with marketing agencies and manufacturer partners on new and existing THINQ Technologies marketing initiatives.
  • Assist with internal and customer facing events and social activities including staff functions.
  • Assist with the development of new initiatives to build company morale and ensure THINQ is a fun and engaging workplace.
  • Share responsibility and act as backup to E-Commerce Catalog Specialist to update website pricing, product descriptions and product imagery.
  • Stay up to date with the latest social media and SEO best practices and technologies.
  • Manage time independently to carry out necessary tasks across numerous marketing campaigns and internal initiatives simultaneously while meeting established deadlines.
  • Attend meetings as requested to discuss business objectives and campaign requirements.

Skills and Education:

  • College Diploma or University Degree in a related discipline (Marketing, E-Commerce, Business Administration etc.)
  • Minimum 3 years' experience in an independent, individual contributor role as a Marketing/Branding and/or Social Media Lead
  • Intermediate understanding of SEO principals and best practices.
  • Passionate about the Technology industry and a desire to demonstrate one’s competence in a fast paced, growing entrepreneurial firm required.
  • Understanding of and experience working for a busy e-commerce firm considered an asset.
  • Excellent interpersonal skills including strong grasp of the English language to write and review compelling and accurate materials required.
  • Must be able to interface appropriately and provide concise information at all levels within and external to the organization (i.e., Support Team, Management team, Executives, Customers, Vendors.)

COVID-19 Protocols:

To ensure the safety of our staff and continue operations to serve our customers, staff are currently working remotely from home-based locations.  Training will likely occur at the main office site while employing physical distancing measures until such time that the new employee is deemed ready and able to work independently from a remote home location.

How to Apply:

Candidates are to submit a resume and cover letter detailing their interest and suitability for the role. We thank all applicants, however, only those selected for an interview will be contacted.

Attach your Resume

E-Commerce Catalog Specialist

Working remotely and reporting to the Marketing Director or delegate, the E-Commerce Catalog Specialist is a newly created position that will be responsible for ensuring accurate, up to date, consistent and engaging digital content of our online asset catalogues. This role provides an opportunity to begin your career in e-commerce marketing and learn from the best in the Tech industry. This position could be of interest to fully qualified candidates who may have a recognized disability as defined by the Human Rights Act, whom may not be able to access a physical workplace or the traditional job market.

Location: London, Ontario

Position(s) Available: 1

Compensation: THINQ Technologies Ltd. offers a competitive base salary between $40,000 and $50,000 (to commensurate with experience) with opportunities to earn performance bonuses. After six months employees are eligible to participate in our subsidized benefits package. After 1 year of employment, employees are eligible to join our pension program. The successful incumbent will be entitled to 2 weeks paid vacation each year.

Reports to: Marketing Director or delegate

Key Accountabilities:

  • Improve the quality of product information (accuracy & depth) in our catalog helping customers make purchasing decisions right from our website.
  • Manage creation and ongoing maintenance of all Products including product descriptions, technical data, product features, product imagery, and other attributes.
  • Audit our eCommerce sites to verify and ensure that product information is properly displayed and presented (menu links, product information and categorization etc.).
  • Coordinate with 3rd party suppliers (CNET, Etilize etc.) to collect their SKU product information (images, description).
  • Data entry such as product dimensions, color codes, and weights etc.
  • Create new product images, updating existing images as required.
  • Address authorization concerns from manufacturer partners (i.e., Product listings, compliance etc.) and escalate to management or IT as needed.
  • Complete new Vendor Authorization Requests as needed.
  • Work with Purchasing and Executive team to ensure pricing architecture is competitive and accurately displayed on eCommerce sites within Canada and the USA. Troubleshoot accordingly.
  • Price comparisons. Ensure our pricing is in line with competitors across strategic product lines in Canada and USA. Address any concerns with manufacturer partners and report discrepancies to executive team for review.
  • Support marketing team with product updates to ensure advertising campaign success.
  • Manage upsell and cross sell initiative across product catalogue.
  • Learn about the individual Minimum Advertised Pricing Programs of our various manufacturer partners and proactively manage pricing to stay in line with requirements. Resolve or escalate concerns as needed.
  • Stay in touch with our manufacturer and distribution partners to anticipate and plan for new product release dates and coordinate with manufacturer partners to ensure these items are well represented on THINQ assets.

Knowledge and Experience:

  • College Diploma or University Degree in a related discipline (Marketing, E-Commerce, Business Administration etc.)
  • Minimum of 2 years eCommerce experience, independently managing product content and digital assets.

COVID-19 Protocols:

To ensure the safety of our staff and continue operations to serve our customers, staff are currently working remotely from home-based locations. Training will likely occur at the main office site while employing physical distancing measures until such time that the new employee is deemed ready and able to work independently from a remote home location.

How to Apply:

Candidates are to submit a resume and cover letter detailing their interest and suitability for the role to: [email protected] Please use the following subject line for your application to be considered "E-Commerce Catalog Specialist 2021". We thank all applicants, however, only those selected for an interview will be contacted.

Attach your Resume

Account Manager

We are expanding our Commercial business and require Account Managers with experience selling IT solutions to business, government and education.

Location: London & Toronto, Ontario

Position(s) Available: 3

Compensation: Strong Base Salary, Comprehensive Commission Structure, Achievement Bonuses, Vendor SPIFF Programs

Benefits: Comprehensive Drug and Dental Plan

Reports to: Sales Manager

Key Expectations and Responsibilities:

  • Take a consultative selling approach to build and maintain your commercial account base
  • Develop long term relationships with Clients through a high level of responsiveness and customer service
  • Become a valued partner to clients by gaining an understanding of their business needs and assisting with solution development
  • Coordinate the handling of inquiries, quotations and orders, while avoiding returns
  • Achieve and maintain assigned outbound call metrics, sales quotas and margin levels
  • Proactively identify opportunities and contacts within new and existing accounts to develop or grow sales
  • Approach clients with product and program messaging as directed by management with the goal of developing rapport and increasing sales
  • Attend training as directed
  • Achieve industry certifications as directed

Skills and Education:

  • Key attribute is Account Management Experience in the IT Industry
  • High School Diploma required, College Diploma or University Degree preferred
  • Consideration will be given to related business and sales experience
  • Familiarity with computers and related technologies, IT industry trends, and business IT infrastructure
  • Excellent written and verbal presentation skills
  • Strong working knowledge of standard business tools such as e-mail, word processing and spreadsheets
  • Ability to be a supportive team member while working towards independent goals
Attach your Resume

Our Teams

Sales

"I have been a DirectDial.com Account Manager since 2005 and I have seen this company change and evolve into something truly amazing. Starting as a customer service representative, DirectDial.com has encouraged me to grow professionally while helping me achieve potential beyond what I could have ever imagined. The people, the environment, and the core values by which DirectDial.com operates, makes the experience of coming to work every day so enjoyable. I am honoured to be a part of what I think is the strongest, most innovative Total IT Solutions Team out there today! DirectDial.com is family to so many of us. I recommend checking us out and being a part of it."

- Dan Portelance (Account Manager)

Marketing

"I was referred to DirectDial.com when I decided to relocate to London from Toronto. Many of my colleagues in Toronto recommended that I check out THINQ Technologies Ltd. They had worked with the DirectDial.com team for years and had nothing but great things to say. I was told it's a great team of people, a fun atmosphere, and a growing success. Having now been on the Marketing team since 2017, I have to agree, this is a great company to work for with lots of opportunity to learn and grow!"

- Lindsey Szelest (Marketing and Sales Coordinator)

Administration

"I am happy to report that I've worked at Directdial.com since 2008 now and still love my job as well as the people I work with. I must say that the combined strengths from every department make up one incredible team. A strength that I take personal pride in is our ability to respond quickly to our client's credit requirements. It is additional value we bring to our clients that helps them grow. If our clients are growing we are growing along with them. It is a win-win situation that makes me feel connected to the development of our organization."

- Cathy Trottier (Credit Manager)



Benefits of Working at DirectDial.com

HealthWe offer a Comprehensive Drug and Dental Plan

SecurityWe offer a competitive salary and room to grow

CommunityWe work together to give back to our community

SocialWe encourage our staff to balance work and play

PerksWe offer special pricing on products and access to local events

SupportWe support each other and encourage friendship

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