Careers

Sales Account Executive, IT Services (remote / hybrid)

Company: Thinq Technologies - directMSP

Location: Canada, Hybrid / Remote

Position Overview:

We are seeking a dynamic and experienced Sales Account Executive to join the directMSP Business Unit, under Thinq Technologies. The ideal candidate will require a background in selling IT Services and possess a consultative selling style rooted within an outcome based / needs-based analysis and alignment.

Working with our customer install base of over 6500 clients coast to coast, and over $80 million in revenues, you will be required to develop market expansion strategies and tactics to increase IT sales and services revenues for directMSP. Working collaboratively with our team of AMP’s (Account Manager – Procurement), you will assist in territory planning, account planning, opportunity identification, and pipeline creation for the IT services business unit.

A team player with strong collaboration skills, and an inclination for sales strategy, tactics, growth, and development will be very successful in this position. This is an organic growth opportunity, where your track record and ability to grow an existing territory will set you apart from other candidates.

Key Responsibilities:

• Territory Sales Strategy / Management: Develop and execute a comprehensive sales strategy to meet and exceed revenue targets. The approach must be feasible in the short term, and viable in the long term.
• Vendor Strategy / Management: With over 200 go to market’s OEM’s, services vendors, and affiliates, the candidate will need to have a strong grasp and understanding of how they can partner for success.
• Client Acquisition Specialist: Work within the customer buying process to identify and engage prospective clients, understand their IT needs, and present tailored solutions. Experience with BANT, MEDDIC, SPIN, CHALLENGER or other methodologies is a strong asset. Strong track record of pipeline conversion, and pipeline management preferred.
• Relationship Management: Build and maintain strong relationships with existing clients, and existing Account Manager’s to ensure customer satisfaction and identify upsell and Cosell opportunities.
• Presentations and public speaking: Effectively communicate the value of directMSP's managed services, professional services, and procurement services via digital or in person events and client meetings.
• Market Analysis: Stay updated on industry trends, market conditions, and competitor activities to identify new opportunities and adapt sales strategies.
• Proposal / Content Development: Prepare and present detailed proposals, including executive summaries, need analysis, cost-benefit analysis, quote options, project analysis, and timelines. Create bespoke documents by customer requirements and profile.
• Sales Process Management: Manage the entire pipeline sales process from lead generation to contract negotiation and closure. Maintain hygiene and accuracy within key systems. (Hubspot, Sales Stack, etc.)
• Team Player / Internal Collaboration: Work closely with internal teams, including technical and support staff, to develop and execute on revenue growth and development strategies and tactics. Assist in the creation of selling aids, that support the pipeline creation process.
• Reporting & Forecasting: Maintain accurate records of sales activities, pipeline status, and client interactions in CRM tools. Be expected to have weekly, monthly, and quarterly review and planning sessions to enable growth, and eliminate risk from your territory.
• Training and Development: Continuously update your knowledge of directMSP's ecosystem of products and services, as well as industry best practices. Participate in training and growth programs, and work to educate and train ongoing AMP’s on how to uncover opportunities within their portfolios.

Qualifications:

• Experience: Minimum of 5 years of experience in selling IT services, with a strong focus on managed and professional services.
• Track Record: Proven success in meeting or exceeding sales targets and managing client relationships.
• Technical Knowledge: Solid understanding of IT infrastructure, IT Security, IT Networking, Managed Services, Professional Services, and leading-edge technology solutions and platforms. Sales related certifications for MS365, MS Azure, Barracuda, Cisco, Proofpoint, Veeam, Cisco, Fortinet, PaloAlto, Lenovo, Dell, are distinct advantage.
• Sales Skills: Must possess excellent communication, collaboration, negotiation, and presentation skills. Possess a strong consultative skillset or framework for needs analysis. Have a high level of organization.
• Customer Focus: Strong customer service orientation with the ability to understand and address client needs effectively.
• Problem Solving: Ability to think critically and solve problems, with a proactive, consultative, and solution-oriented approach.
• Education: Bachelor’s degree in business management, information technology, computer sciences, or a related field preferred.
• CRM Proficiency: Familiarity with CRM software and sales tools. (Hubspot, Salesforce, Zoho, MS Dynamics, etc.)
• Travel: Must be willing to travel as needed to meet clients, partners, and attend industry events.

About directMSP and Thinq Technologies:

Thinq Technologies Ltd. is a 25+ year old Canadian, born-in-the-cloud IT Services and Procurement company that helps small, medium, and large enterprises succeed through digital transformation. We help untangle your complex technology challenges while delivering elegant technology products and solutions. Our born-in-the-cloud DNA fuels our culture, thinking, agility, and pace. Thinq technologies is the parent entity of DirectDial.com and directMSP.

DirectDial.com and her services division directMSP are a true end-to-end IT service provider. Through our Services division, directMSP, our team of 500+ amazing teammates and partners has been all about creating new and better ways to work – not just by solving your tech challenges, but by using technology to solve your business challenges. That’s a whole lot of expertise, at your service.

We offer a unique approach to IT Services, trusted by thousands of businesses from coast-to-coast. Our clients demand cost-effective, reliable, and secure solutions to manage their infrastructure, networks, and workloads. Our platforms are built with this in mind – combining best in class technology, award-winning services, subscription-based billing, and a national proven approach. As a trusted advisor, directMSP is committed to providing customers with expert guidance and support in their IT journey, from initial procurement, planning, deployment, and migration, to ongoing management and optimization.

Why Join directMSP?

• Competitive Compensation: Attractive salary and commission structure, offering an on-target total earnings between $100,000 - $120,000
• Comprehensive benefits: Extensive coverage through co-pay health and wellness benefits for individuals and families, including an HSA and EAP
• Employer Matched Pension: Annual matched employer contributions to the corporate pension plan and access to group rates for personal RRSP
• Innovative Solutions: Be part of a company that is at the forefront of IT service innovation.
• Career Growth: Strong opportunities for professional development and career advancement.
• Supportive Environment: Work in a collaborative and supportive team atmosphere.
• Paid Time Off: We appreciate your work and encourage you to operate at your best. That includes taking rest when you need it!
• Flexibility and work life balance: Hybrid / remote position offering greater work / life balance.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and qualifications below.

Need Accommodations?

THINQ is committed to providing accommodation for applicants with disabilities; please let us know if you require accommodation during the recruitment process.

Inclusion & Accessibility

directMSP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Digital Marketing Specialist

Position Summary

We are seeking a proactive and dynamic Digital Marketing Specialist to join our team. Reporting to the VP of Marketing, the successful candidate will be responsible for day-to-day digital marketing activities across all platforms to increase brand awareness, improve marketing efforts, and drive sales. This is a fantastic opportunity for someone looking to grow and hone their digital marketing skills in a fast-paced, entrepreneurial environment.

Key Accountabilities

• Lead the planning, execution, and optimization of multi-channel digital marketing campaigns, including email marketing, content marketing, PPC, and social media, to increase engagement and drive conversions.
• Analyze digital marketing metrics and KPIs to assess campaign performance, identify trends, and provide actionable insights and recommendations to improve future initiatives.
• Take ownership of our SEO strategy, working closely with the VP of Marketing to boost organic search rankings, enhance keyword targeting, and implement on-page and off-page SEO best practices.
• Collaborate effectively with marketing agencies, external partners, and internal teams to ensure alignment on brand messaging and marketing goals.
• Act as a key contributor to initiatives that foster a positive, collaborative, and innovative workplace culture.
• Ensure all digital content is aligned with THINQ brand guidelines and effectively communicates our brand values.
• Support the planning and execution of internal and customer-facing events that enhance brand loyalty and engagement.
• Manage relationships with external vendors, agencies, and partners to ensure successful delivery of marketing campaigns.

Knowledge, Skills and Abilities

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum of 5 years of experience in a digital marketing role with a strong emphasis on social media leadership and SEO strategy.
• Demonstrated expertise in SEO best practices and a solid understanding of the latest digital marketing trends and tools.
• A passion for the Technology industry and a drive to excel in a dynamic, growth-oriented company.
• Exceptional communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively to diverse audiences.
• Proven ability to work independently and as part of a team, managing multiple projects and deadlines effectively.

Compensation

THINQ Technologies Ltd. offers a competitive base salary between $50,000 and $55,000 (to commensurate with experience) with opportunities to earn performance bonuses. After three months employees are eligible to participate in our subsidized benefits package.  After 1 year of employment, employees are eligible to join our pension program. The successful incumbent will be entitled to 2 weeks paid vacation each year.

Ready to Apply?

Candidates are to submit a resume and cover letter detailing their interest and suitability for the role. We thank all applicants, however, only those selected for an interview will be contacted.

Thinq Technologies Ltd supports an inclusive safe working environment and welcomes and encourages applications from all people. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Account Manager

We are expanding our Commercial business and require Account Managers with experience selling IT solutions to business, government and education.

Location: London & Toronto, Ontario

Position(s) Available: 1

Compensation: Strong Base Salary, Comprehensive Commission Structure, Achievement Bonuses, Vendor SPIFF Programs

Benefits: Comprehensive Drug and Dental Plan

Reports to: Sales Manager

Key Expectations and Responsibilities:

• Take a consultative selling approach to build and maintain your commercial account base
• Develop long term relationships with Clients through a high level of responsiveness and customer service
• Become a valued partner to clients by gaining an understanding of their business needs and assisting with solution development
• Coordinate the handling of inquiries, quotations and orders, while avoiding returns
• Achieve and maintain assigned outbound call metrics, sales quotas and margin levels
• Proactively identify opportunities and contacts within new and existing accounts to develop or grow sales
• Approach clients with product and program messaging as directed by management with the goal of developing rapport and increasing sales
• Attend training as directed
• Achieve industry certifications as directed

Skills and Education:

• Key attribute is Account Management Experience in the IT Industry
• High School Diploma required, College Diploma or University Degree preferred
• Consideration will be given to related business and sales experience
• Familiarity with computers and related technologies, IT industry trends, and business IT infrastructure
• Excellent written and verbal presentation skills
• Strong working knowledge of standard business tools such as e-mail, word processing and spreadsheets
• Ability to be a supportive team member while working towards independent goals