Careers

Current Employment Opportunities

DirectDial.com, a THINQ Technologies Ltd. Company, was founded in 1997 as a leading world-class provider of computer systems and IT hardware to the small-medium business (SMB) market. Over the past 25 years DirectDial.com has grown to become one of North America's leading online computer superstores with tier one partnerships and access to over 26 distribution centers throughout Canada and the USA.

Our departments work closely together to bring you a smooth and worry-free online shopping experience.

"Whenever we find ourselves in a situation where we need someone to react quickly, we know we can count on you and your company to move mountains for us. The entire team from Direct Dial and Thinq Technologies has found a way to make it look easy. Your dedication to customer service and quality work is an example for all."

- Michael Noble, Start.ca

Managed Services Sales Director

Reports to: VP of Sales

About Us

THINQ Technologies Ltd. is a leading national IT procurement reseller with over 25 years of experience. Based in London, Ontario, our B2B e-commerce practice is one of the largest privately held Information Technology resellers in Canada.

Position Overview

The ideal candidate will have a proven track record of sales leadership within the managed services (MSP) industry. You will be responsible to drive revenue growth and expand our market presence in this space. This role will be transformative to our organisation as we continue to enhance a successful but largely procurement model.

Working closely with cross-functional teams including Marketing, Sales, and Administration while developing Strategic Partner relationships, you will play a pivotal role in:

  • developing marketing strategies to help generate new opportunities.
  • executing the various stages in the managed services sales cycle
  • fostering client and partner relationships.
  • delivering accurate Scope of Work (SOW) contracts that are profitable and ensure low liability.

Additionally, you will mentor our team of Account Managers in the identification and qualification of MSP opportunities with their existing Client base and to potential Clients acquired through our marketing activities.

Qualifications:

  • Bachelor’s degree in business administration, marketing, or related field.
  • 5+ years of experience in sales, with a minimum of 3 years in a leadership role within the managed services industry.
  • Proven track record of driving sales growth and exceeding revenue targets.
  • Strong understanding of and the ability to present managed services solutions, including cloud services, IT infrastructure, cybersecurity, and support services to Clients and potential Clients.
  • Excellent communication, negotiation, and interpersonal skills.
  • Strategic thinker with the ability to develop and execute effective sales strategies.
  • Demonstrated leadership ability motivating high-performing sales teams.
  • Results-oriented mindset with a focus on delivering exceptional customer service.

Why Join Us

  • Ground floor opportunity to lead the establishment of a Managed Services Practice with an established IT reseller.
  • Create and grow a dynamic MSP sales team to enhance the sales activities of the established Account Management team.
  • Bring a new go to market strategy to an existing Client base leveraging an established Marketing team to drive new opportunities.
  • Competitive salary, performance-based incentives, benefits package, and pension plan.
  • Opportunity to work with cutting-edge technology and innovative solutions to solve complex business challenges.

If you are a passionate leader with a strong sales background and a desire to make a difference, we want to hear from you! Join us in shaping the future of managed services and unlocking new opportunities for growth and innovation. Apply now to take the next step in your career journey with THINQ Technologies Ltd.

Need Accommodations?

THINQ is committed to providing accommodation for applicants with disabilities; please let us know if you require accommodation during the recruitment process.

THINQ is an equal opportunity employer and is committed to diversity in the workplace. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please submit your resume and cover letter outlining your qualifications and experience below.

Attach your Cover Letter and Resume

Fulfillment Coordinator

We are seeking a dynamic and detail-oriented individual to join our team as a Fulfillment Coordinator. In this role you will be crucial in supporting the Purchasing Team and contributing to the overall success of our organization. This position involves a variety of responsibilities, from order processing to logistics coordination and communication with multiple departments. If you are a proactive and adaptable professional, with strong problem-solving and communication skills, we want to hear from you.

While an entry position with starting compensation of $17.25/hour a candidate demonstrating a willingness to gain an understanding of our industry to learn and develop in the role will be provided the opportunity to grow their compensation and additionally earn performance bonuses.

After 3 months employees are eligible to participate in our subsidized benefits package. After 1 year of employment, employees are eligible to join our pension program. The successful incumbent will be entitled to 2 weeks paid vacation each year. This position is a hybrid position; however, initial training will be offered at the London office headquarters located at 572 Wellington St.

Location: London, Ontario / Hybrid

Position(s) Available: 1

Compensation: $17.25/hour

Benefits: After 3 months: Comprehensive Drug and Dental Plan

Key Expectations and Responsibilities:

  • Review and submit orders to Distribution centres using various platforms ensuring timely and accurate processing.
  • Assist with backorder management to facilitate timely Client billing.
  • Receive and review quotations, establish delivery schedules, and monitor delivery progress.
  • Work closely with Distribution and Manufacturer Partners to effectively process purchase orders.
  • Collaborate with internal Teams regarding order processing matters.

Skills and Education:

  • College Diploma in a related discipline (Purchasing, Business Administration, or related field.)
  • Demonstrated self-starter and self-motivated individual who is ready to be a team player and contribute.
  • Strong troubleshooting skills including navigating and reading order queues, Distribution center updates and clear communication to all stakeholders.
  • Basic understanding of computer and related technologies.
  • Prioritization skills to handle incoming requests and shift priorities as required.
  • Strong working knowledge of office productivity tools.

Don’t meet every single requirement?

At THINQ, we are a diverse and inclusive workplace and dedicated to maintaining this culture, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or any of our other roles.

Need Accommodations?

THINQ is committed to providing accommodation for applicants with disabilities; please let us know if you require accommodation during the recruitment process.

This role offers an exciting opportunity to contribute to a dynamic team and grow within a technology-focused company. If you are ready to take on a challenging and rewarding role as a Purchaser

Attach your Resume & Cover Letter

Account Manager

We are expanding our Commercial business and require Account Managers with experience selling IT solutions to business, government and education.

Location: London & Toronto, Ontario

Position(s) Available: 1

Compensation: Strong Base Salary, Comprehensive Commission Structure, Achievement Bonuses, Vendor SPIFF Programs

Benefits: Comprehensive Drug and Dental Plan

Reports to: Sales Manager

Key Expectations and Responsibilities:

  • Take a consultative selling approach to build and maintain your commercial account base
  • Develop long term relationships with Clients through a high level of responsiveness and customer service
  • Become a valued partner to clients by gaining an understanding of their business needs and assisting with solution development
  • Coordinate the handling of inquiries, quotations and orders, while avoiding returns
  • Achieve and maintain assigned outbound call metrics, sales quotas and margin levels
  • Proactively identify opportunities and contacts within new and existing accounts to develop or grow sales
  • Approach clients with product and program messaging as directed by management with the goal of developing rapport and increasing sales
  • Attend training as directed
  • Achieve industry certifications as directed

Skills and Education:

  • Key attribute is Account Management Experience in the IT Industry
  • High School Diploma required, College Diploma or University Degree preferred
  • Consideration will be given to related business and sales experience
  • Familiarity with computers and related technologies, IT industry trends, and business IT infrastructure
  • Excellent written and verbal presentation skills
  • Strong working knowledge of standard business tools such as e-mail, word processing and spreadsheets
  • Ability to be a supportive team member while working towards independent goals
Attach your Resume

Our Teams

Sales

"I have been a DirectDial.com Account Manager since 2005 and I have seen this company change and evolve into something truly amazing. Starting as a customer service representative, DirectDial.com has encouraged me to grow professionally while helping me achieve potential beyond what I could have ever imagined. The people, the environment, and the core values by which DirectDial.com operates, makes the experience of coming to work every day so enjoyable. I am honoured to be a part of what I think is the strongest, most innovative Total IT Solutions Team out there today! DirectDial.com is family to so many of us. I recommend checking us out and being a part of it."

- Dan Portelance (Account Manager)

Marketing

"I was referred to DirectDial.com when I decided to relocate to London from Toronto. Many of my colleagues in Toronto recommended that I check out THINQ Technologies Ltd. They had worked with the DirectDial.com team for years and had nothing but great things to say. I was told it's a great team of people, a fun atmosphere, and a growing success. Having now been on the Marketing team since 2017, I have to agree, this is a great company to work for with lots of opportunity to learn and grow!"

- Lindsey Szelest (Marketing and Sales Coordinator)

Administration

"I am happy to report that I've worked at Directdial.com since 2008 now and still love my job as well as the people I work with. I must say that the combined strengths from every department make up one incredible team. A strength that I take personal pride in is our ability to respond quickly to our client's credit requirements. It is additional value we bring to our clients that helps them grow. If our clients are growing we are growing along with them. It is a win-win situation that makes me feel connected to the development of our organization."

- Cathy Trottier (Credit Manager)



Benefits of Working at DirectDial.com

HealthWe offer a Comprehensive Drug and Dental Plan

SecurityWe offer a competitive salary and room to grow

CommunityWe work together to give back to our community

SocialWe encourage our staff to balance work and play

PerksWe offer special pricing on products and access to local events

SupportWe support each other and encourage friendship

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