We Make IT happen
Une seule entreprise. Expertise complète. Digne de confiance par des milliers.
Pro-power.Today and tomorrow.
HP Z2 Tower G9 Workstation Desktop Computer
The Most Scalable Drives in the Datasphere
Exos X Series Hard Drives
Security. Easy set up. Performance.
Explore simple, smarter Wi-Fi for Small Business and Working From Home
Go faster.Go further.Go longer.
Enterprise-class security, reliability, SMB-friendly size, and speed at an affordable price.
Reliable. Recyclable. Responsible.
Original HP Cartridges are designed sustainably and are free to recycle.
FIND THE RIGHT MONITOR FOR YOUR IDEAL WORKSPACE
Embrace increased productivity with Samsung professional monitors.
Your IT shouldn't be complicated.
Leave that for latte orders. Simple IT solutions that help grow your business.
Professional Audio
If you need your office to move with you, we have the tech to keep you in touch.
When you start with Kingston choosing memory is easy
Search by device, by part number or by memory type to find exactly what you need.
Sit-stand desks and workstations
Sit less. Stand more. Feel the difference.
The ideal solution for small business
Axis video surveillance products are recognized for their quality, innovation and ease of installation and operation.
Empower every worker at the edge of your business.
Across every major industry - Zebra is there.
TrippLite UPS Battery Backup
Protect PCs, servers and other electronics against blackouts, brownouts, surges, data loss and downtime.
Intel: SMB powerhouse in processor innovation, performance. Intel®
Intel® Processors for All That You Do
Ensure your peripherals and devices are never left without a stable connection.
The IT Pros Choice for Connectivity
Get the most from Office with Office 365
Office 365 lets anyone create and share anywhere on any device.
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No. You are welcome to checkout as a guest. For your convenience we will create an account for you when you place your first order. Your username will be the e-mail you used to place your order and we will send you a secure link via email so you can create your password. We encourage you to use your DirectDial account to track the status of recent orders, access invoices, tracking numbers, make changes to your account and more.
To create an account, click here Create an account
Your DirectDial account Username is the email address that you use to process your orders. If you are having trouble remembering your username or there is a problem with your login information, please contact [email protected]
If you have forgotten your password, visit our DirectDial Account Login page and click Forgot Password. You will be asked to enter the email address that you use to place online orders. If you are having difficulty remembering the Username/email, please contact [email protected]
You can change your password anytime from the Manage Account tab within your DirectDial Account Portal.
If you need help setting up an account, please contact [email protected]
You can update your subscription preferences anytime from the Manage Account tab within your DirectDial Account Portal. You can also unsubscribe by clicking on the unsubscribe link located at the bottom of all marketing emails.
Each product page on DirectDial.com indicates if a product is in stock or out of stock (on backorder). We also show real-time stock availability by warehouse for most in stock products. Please note real time stock is delayed by 15 mins. We cannot guarantee stock for items on high demand or items with limited quantities as orders are fulfilled on a first come first serve basis and stock may be pulled for other customers while your order is being processed.
IN STOCK - This item is in stock at our warehouse and is shipped as soon as possible.
OUT OF STOCK / BACK ORDERED - An item that is currently out of stock will show a stock status of “Backordered” on our website. If you order an out-of-stock or backordered item, an email will be sent to you once your order has been shipped. Due to price fluctuations with our suppliers, prices on backordered items are subject to change. If the price of an item on backorder changes you will be contacted prior to shipping that item so you can decide if you want to cancel the backorder or pay the updated price. While every effort is made to ensure that availability and stock status is accurate, this information is populated to our websites based on data received from our suppliers and therefore we cannot 100% guarantee it.
We accept:
We do not accept:
If you are paying by credit card a pre-authorization will appear on your card before the final amount is invoiced. Upon processing of your order, DirectDial will charge the total amount of the order to your credit card.
Download our Canada Credit Application or USA Credit Application to apply for aDirectDial terms account. Please fax your completed credit application to (519) 659-5162 or email it to [email protected]
DirectDial processes orders M-F 8:30am-5:30pm EST. Most orders placed during regular business hours are processed immediately. First time customers may experience a slight delay in processing your initial order, to allow for necessary security checks and credit card verification. Provided the items are in stock and there are no problems with payment verification, DirectDial.com will process all orders within 2 business days upon receipt.
Orders are processed on a first come, first serve basis. Items are allocated to your order only after your payment has been verified, so on rare occasions stock may change by the time your order has reached completion. After placing your order, you will receive periodic updates via email regarding the processing of your order. Within 24 hours you can login to your DirectDial.com account and track your order.
You may request a cancellation of your order by contacting our Customer Service department during regular business hours.
Email [email protected] (please include your order confirmation number)
Telephone: 1-866-807-9832 Ext.8194
Once an order has been processed you cannot cancel your order, but you may return items in accordance with our returns policy. If you have already been charged for your order, we will process a credit back to you usually within 2 to 3 business days.
Taxes can be taken off at the time of purchase when the tax exempt information is submitted to our customer service department. The purchaser name on the certificate must match the purchaser name on the account. Once our customer service department deems the account "Tax Exempt" future orders will be automatically processed as tax exempt. To submit your tax exempt information please complete the following steps.
All orders shipping within Canada will be charged the applicable provincial sales tax (PST) and Goods and Services Tax, except for Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST) will be charged to residents of Ontario, New Brunswick, Nova Scotia and Newfoundland.
Non Cancelable Non Returnable or “NCNR” applies to select products that are special order, end of life or in any case when a Manufacturer requires returns to be issued directly with them. If you order an NCNR item DirectDial.com cannot cancel your order once it is placed and cannot assist with a return in the case that this item is defective.
Yes. If you are placing an order that will be shipped to an US address please ensure you are ordering through the USA store.
Shipping charges start at $14.00 for standard freight (ground). Shipments over and above the standard weight/dimensions or to remote destinations will require a shipping quote and are subject to additional charges. If additional shipping charges apply to your order, a DirectDial representative will contact you to outline those charges. You have the right to cancel the order if you do not agree with additional shipping charges.
Items that are out of stock at the time of order will be placed on back order and shipped to you once stock becomes available. If your order also contained in stock items, those items will be shipped right away. Please check our website for the back ordered item's estimated time of arrival (ETA) if available., ETA’s provided by DirectDial.com are estimates based on supplier and manufacturer supplied data and are subject to change. When possible, we will alert customers of potential delays and recommend possible in-stock alternatives to the originally ordered items.
You will receive periodic reminders for items you have on backorder with DirectDial.com. Most back orders can be cancelled anytime prior to shipping with the exception of items that are considered Non Cancelable Non Returnable or “NCNR”. If an item you order is NCNR, a DirectDial.com representative will contact via phone or email to let you know prior to confirming this back order in our system.
Orders are shipped M-F 8:30-5:30 EST, excluding statutory holidays. Most orders will be shipped from one of our 26 distribution centers via Purolator or UPS ground unless otherwise specified. Tracking information for each shipment will be sent to you via email. Please note, couriers do not ship to P.O. Box numbers.
DirectDial.com makes every effort to ship the product(s) in your order from the closest in stock warehouse however if you need product immediately we recommend you contact our Account Management team to discuss options to expedite shipping.
Our complete Return Policy can be found by visiting the DirectDial.com Terms and Conditions.
For all return requests, please send a detailed email to [email protected]. All products being returned must be approved by DirectDial.com and issued a valid Return Merchandise Authorization (RMA) number within 15 days. After 15 days from purchase we can no longer issue an RMA and will refer you to the manufacturer for warranty service. RMAs expire 15 days after they are issued.
Due to supplier and manufacturer restrictions, ALL opened items will be non-refundable. All returns are subject to prior approval from DirectDial. Please refer to our Terms and Conditions for our complete return policy.
You can contact DirectDial by phone, e-mail, or fax. If you have questions, comments or suggestions, please feel free to contact us anytime. For product inquiries or for assistance placing an order, a friendly and knowledgeable DirectDial.com Account Manager is always standing by.
For immediate assistance, Monday - Friday 8:30am to 5:30pm EST.
Telephone: 1-866-807-9832
Email: [email protected]
Yes. We provide service in both English and French via our website, phone or by email. When visiting DirectDial.com click the language preference located at the top right hand side.
DirectDial.com offers a variety of services and solutions that are suitable for a range of business needs. To find out more about the services we provide please visit our Services page.
At DirectDial.com, our online transactions are fully encrypted and secured with 128-bit encryption technology when you place orders at DirectDial.com. Your personal information is stored safely behind our firewall. No one at DirectDial, except authorized programmers, can access your password.
At DirectDial.com, we value your privacy. Your personal information will be used by DirectDial.com staff for the purpose of processing your order(s). This information is kept on a secure server to protect it from outside parties. Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold and will not leave DirectDial.com.
Yes. Cookies are required to place orders online. If you choose not to accept a cookie you will not be able to purchase any products online or access your DirectDial account (manage orders, track shipments, update information). You can shop online, however, and call in your order without using cookies.
If you are experiencing issues with our website and wish to provide feedback call us toll free 1-866-807-9832 Monday - Friday 8:30am to 5:30pm EST or email us at [email protected]
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