Terms and Conditions

THINQ Technologies Ltd. (hereafter referred to as DirectDial.com) is not responsible for typographical and/or photographic errors. All products are accompanied by the original manufacturer warranty. DirectDial.com does not offer any post sales technical support.

BY ACCEPTING DELIVERY OF THE PRODUCTS AND SERVICES DESCRIBED IN A DIRECTDIAL.COM INVOICE, CUSTOMER AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS OF SALE.

You ("the Customer") and DirectDial.com agree that these Terms and Conditions are the sole terms and conditions governing the sales transaction between the Customer and DirectDial.com. Any attempt to alter, supplement, modify or amend these Terms and Conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these Terms and Conditions are subject to change at any time, without prior written notice. Therefore, please check these Terms and Conditions each time you place an order with DirectDial.com.

DirectDial.com makes no representations or warranties, either express or implied, of any sort with respect to the DirectDial.com website, materials, their operation, information or contents. DirectDial.com disclaims all warranties, express or implied, of any sort with respect to the site or their use, including but not limited to merchantability and aptness for a particular purpose. You, the purchaser, agree that DirectDial.com, its directors, officers, employees and/or representatives, shall not be liable for damages arising from the operation, content, or use of the DirectDial.com site or the products sold therein. You agree that this limitation of liability is comprehensive and applies to all damages of any sort, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Title to hardware products and to the media in which software products are embodied passes to the Customer upon shipment by DirectDial.com. Title to software remains with the licensor of the software.

These Terms and Conditions shall be interpreted under and governed by the laws of Ontario, Canada, without giving effect to conflicts of law rules. Headings used in these Terms and Conditions are for convenience of reference only and are not intended to be part of, or to affect the meaning or interpretation of these Terms and Conditions.

Your order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. DirectDial.com reserves the right to limit quantities, and to decline the acceptance of any order for any reason.

DirectDial.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity ordered of any item. All orders placed will be thoroughly researched before shipping, in accordance with the policies set by DirectDial.com's Credit and Fraud Avoidance Department. DirectDial.com may require additional information and/or verification before accepting and processing any order.

While DirectDial.com makes every attempt to maintain accurate stock information, DirectDial.com is not responsible for the accuracy of inventory. In the event of a discrepancy regarding availability of a product, DirectDial.com has the right to fully refund a customer for the full purchase price, in lieu of timely delivery of merchandise.

Prices shown on DirectDial.com are in Canadian dollars (CAD) unless otherwise noted. Prices do not include taxes or shipping and handling fees, unless otherwise noted.

DirectDial.com makes every effort to bring the lowest prices possible to our clients however, due to conditions beyond our control, prices are subject to increase even after your order has been placed. If a price increase should occur during the processing of your order you will be notified and have the right to cancel your order at no charge.

Prices for certain government, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. Payment is due before shipment, unless credit terms have been arranged in advance with our credit department. In such cases, payment terms shall be as set forth in the credit agreement.

Promotions are available only while supplies last. Products on promotion must ship during the promotion period. DirectDial.com will not extend or honor any promotions that do not ship within the promotion period for any reason.

Any order submitted through this website, if in stock, will ship immediately and cannot be canceled. Most back orders can be canceled prior to shipping with the exception of items considered to be Non Cancelable Non Returnable or “NCNR”.

DirectDial.com reserves the right to cancel an order or to issue a Return Merchandise Authorization (RMA) for merchandise that is advertised in error, that does not conform to advertised specifications, or was shipped in error.

All new Cisco and Meraki orders placed for hardware, and any attached software, are non-cancellable. This policy was put in effect by Cisco and Meraki on January 30th, 2022.

Orders placed on or before January 29th, 2022, may be canceled up until the order has been shipped. If you placed an order recently and have questions about this policy change, please speak with your Account Manager.

Non-cancellable orders are not eligible for RMA credit and are not eligible for an RMA exception. Meraki license-only orders are not impacted by this policy change.

DirectDial.com will accept orders for out-of-stock items. If the item you order is not in stock, it will be placed on backorder and shipped to you when it becomes available. You will not be charged until the item you purchased has been shipped. If the price of the backordered item has increased you will be contacted for approval of the new price, or if you prefer, you may cancel your order. If the price of the backordered item has decreased, you will NOT be contacted and will only be charged the reduced price of the item on the day that it is shipped. On orders with backordered items, the total shipping charges are included with the first shipment. Shipping charges are non-refundable. Most back orders can be canceled prior to shipping with the exception of items considered to be Non Cancelable Non Returnable or “NCNR”.

DirectDial.com will keep you informed of your order status via email. All tracking information will be emailed to you once your order has shipped. You may also acquire your order status and other live updates by logging into your account on our website.

When products are shipped to you by common carrier, DirectDial.com liability to you for breakage and/or non-delivery of the products by the common carrier will be limited by the limits of liability provided by the common carrier's terms and conditions. You may wish to purchase insurance from loss or breakage during carriage for full insurable value of the products you have ordered. You can do so by making the appropriate requests when placing your order with DirectDial.com.

Shipping charges are non-refundable.

Most in stock orders ship same day, although that does not guarantee that you will receive your order next day. Your order will not ship until after your order has been verified and processed by our Order Processing Department. Every effort is made to process all orders within 24 hours, but same-day shipping is not guaranteed. Orders received after 3:00 p.m. EST may not be shipped until the following business day. Please keep in mind that our distribution centers do not process or ship orders on weekends and/or holidays. DirectDial.com will not ship to Post Office Boxes (PO Box).

Shipping charges are calculated starting at $9.00 for standard freight (ground). Shipments over and above the standard weight/dimensions or to remote destinations are subject to additional shipping charges. If additional shipping charges should apply to your order, a representative will contact you to outline those charges. The customer and/or DirectDial.com have the right to cancel the order if not in agreement with additional shipping charges.

An additional charge of $75.00 will be charged to your credit card for any shipment that is refused or undeliverable due to no fault of DirectDial.com or the courier. DirectDial.com reserves the right to review shipping.

All packages shipped from DirectDial.com.com are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to our Customer Service Department via email to [email protected] within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for DirectDial.com to file a damage claim. Failure to notify DirectDial.com of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

All refused orders (for reasons other than shipping damage) will be subject to a 20% or minimum $40 restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to DirectDial.com.

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions. DirectDial.com will provide on-line technical notes on most computer hardware and software products for your reference. DirectDial.com makes no guarantees of product reliability or compatibility. All compatibility-related questions must be directed towards the product manufacturer.

Customer understands that DirectDial.com is not the manufacturer of the products purchased by Customer hereunder and the only warranties offered are those of the manufacturer, not DirectDial.com. In purchasing the product(s) the customer is relying on the manufacturer's specifications only. They are not relying on any statements, specifications in brochures, photographs or other illustrations representing the products that may be provided by DirectDial.com. In connection with services, neither affiliates of DirectDial.com, nor third party service providers are our agents and we have no obligation or liability arising from any services performed by or any warranty, if any, made by, such service providers.

We warrant that we have good title to the hardware products we sell, and that we have proper authority to license the software products we distribute.

We do not warrant the performance or integrity of any Product, but merely pass through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective products.

After 15 days from receipt of product manufacturer warranty applies and any replacements or repairs must be handled directly through the manufacturer. Manufacturer's warranties and warranty vary on each product. Please contact the manufacturer to obtain warranty information.

Defective Products

For products found to be defective within 15 days from date of purchase, return instructions and replacement will be issued by DirectDial.com. Some manufacturers require return, replacement or repair be addressed directly by them. If this is the case DirectDial.com will provide necessary instruction. Please confirm manufacturer policies prior to purchase by either reaching out to the manufacturer directly or contacting DirectDial.com.

After 15 days from purchase date ALL product is covered by the manufacturer's warranty policy. Please contact the manufacturer directly.

Non-Defective Products

Opened - In accordance with our manufacturer return policies there are NO returns for opened non-defective product.

Unopened (Factory Sealed) - All non-defective, unopened returns are subject to a 20%, $ 40.00 minimum, restocking fee, whichever is greater.

Refurbished - All refurbished products are Final Sale as indicated on our website. No returns will be accepted on non-defective refurbished products.

Return Procedure

Before returning any item, it is necessary to contact our Customer Service Returns Department for return instructions via email to [email protected].

Returns must include all original parts and packing materials and a DirectDial.com Return Merchandise Authorization (RMA) number, or the return will be rejected. We accept no responsibility for products returned without an RMA number. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer's expense.

RMA numbers are valid for 7 days with a small leeway for shipping times. All approved returns must be shipped to one of our distribution centers. Any returns shipped to our Administration Offices will be refused.

For non-defective returns customer is responsible for all return shipping charges. All returns must be shipped prepaid. The customer is responsible for any additional damage to an item or loss during shipment to DirectDial.com. DirectDial.com recommends that you send your return via a trackable service with appropriate insurance.

Credits may take up to 10 business days to be processed after receipt of the returned merchandise. A credit will not begin processing until we have received the returned product.

All fees, including "shipping and handling", labor, installation services, insurance coverage fees, and "Rapid Replacement" fees are non-refundable.

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. Consequently, DirectDial.com reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

In addition to manufacturer restrictions, the following products are final sale items and are not returnable to DirectDial.com for refund or exchange for any reason:

No returns, refunds or exchanges for any special order products, custom configured products, Electronic Download Software, Retail Box Software, OEM Software, Computer Games, Video Games, DVDs, CDs, or any products marked as "no returns" or carries a similar description on the products' page.

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and the DirectDial.com ability to remarket the returned product. DirectDial.com will refuse any return of items missing UPC codes.

Returned merchandise must NOT be physically damaged, including damage due to improper installation or overclocking. This includes any physical alteration to the product, modifications not approved by the manufacturer, bent pins, etc.

Any credits issued by DirectDial.com to the customer for any reason must be used within two (2) years from the date the credit was issued and may only be used for future purchases of products or services. Any credit or portion thereof not used within two (2) year period will automatically expire.

Our goal is to provide current and accurate information on our website however errors, misprints, and omissions sometimes occur. These include but are not limited to incorrect or incomplete prices, descriptions, specifications, photographs or illustrations. DirectDial.com makes no warranty that the content of the website is accurate or complete.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DirectDial.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price without prior notification. DirectDial.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and the order is canceled, DirectDial.com shall immediately issue a credit to the credit card account in the amount of the incorrect price.

DirectDial.com is not obligated to complete any sale of products, services, or insurance based on errors, misprints, or omissions on our website.

DirectDial.com may at any time, with no prior notice or liability to any website users (a) correct any error, inaccuracy, or omission; (b) change the products and services available on the website, or the prices, feeds, descriptions, and specifications of such products; (c) limit quantities, promotional or otherwise available for sale.

If you receive the wrong product due to a typographical or descriptive error, please contact our customer service department via email to [email protected].

Your online transactions are fully encrypted and secured with 128-bit encryption technology when you place orders at DirectDial.com.

DirectDial.com accepts North American Visa and MasterCard only. We are unable to process international credit cards or Debit cards at this time. There is no surcharge for using your Visa or MasterCard to make a purchase.

Please be sure to provide the exact billing address and telephone number as recorded with your credit card issuing bank. We will ship to an alternate address only if the address is on file with your credit card issuing bank. Incorrect information may cause a delay in the processing of your order. Your credit card will be charged as each item is shipped.

At DirectDial.com, we value your privacy. Your personal information will be used by DirectDial.com staff for the purpose of processing your order(s). This information is kept on a secure server to protect it from outside parties. Information may also be used for statistical purposes, to improve our web site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you. Your personal information will not be sold and will not leave DirectDial.com.

DirectDial.com is owned and operated by THINQ Technologies Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of THINQ Technologies Ltd., Copyright © 1997-2019, ALL RIGHTS RESERVED. All audio and video clips are the sole property of THINQ Technologies Ltd. or their respective content providers. All software used on the site is the sole property of THINQ Technologies Ltd. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without THINQ Technologies Ltd. prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. DirectDial, DirectDial.com. and DirectDial.ca are registered trademarks, trademarks or service marks of THINQ Technologies Ltd. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of THINQ Technologies Ltd. All other trademarks or service marks are property of their respective owners.

The use of any DirectDial.com trademark or service mark without THINQ Technologies Ltd.'s express written consent is strictly prohibited.

Conditions, their interpretation, or the breach, termination or validity thereof, or any related purchase shall be resolved exclusively and finally by arbitration administered by the Better Business Bureau (BBB).

The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and DirectDial.com. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction.

The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees and each party irrevocably waives any such right to recover such damages. The parties will share the costs of the arbitration, (including the arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim.

If any provision of these Terms and Conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired. The Terms and Conditions stated herein are declared to be Severable.

Any litigation regarding this agreement or any transaction between a customer and DirectDial.com shall be brought to the provincial courts located in London, Ontario Canada and customer hereby agrees and submits to such jurisdiction and venue as proper.

These Terms constitute the entire agreement between Customer and DirectDial.com relating to the sale of products and services on the Site. Customer consents to receiving electronic records, which may be provided via a Web browser or e-mail application connected to the Internet; individual consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting us at the address provided below.

Customer may issue a purchase order for administrative purposes only. Additional or different terms and conditions contained in any such purchase order will be null and void. Customer agrees that the Terms contained herein and in our invoice or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these Terms or any purchase order or invoice related thereto. This section may not apply if there is a written contract between Customer and DirectDial.com.