About Us.

A True End-to-End IT Service Provider to the SMB.

We are a 25+ year old Canadian, born-in-the-cloud IT Services and Procurement company that helps ambitious organizations like yours succeed through digital transformation. By helping untangle your complex technology challenges while delivering elegant technology products and solutions, our born-in-the-cloud DNA fuels our culture, thinking, agility, and pace.

DirectDial.com is a true end-to-end IT service provider. Our team of 500+ amazing teammates and partners has been all about creating new and better ways to work – not just by solving your tech challenges, but by using technology to solve your business challenges. That’s a whole lot of expertise, at your service.

We offer a unique approach to IT Services, trusted by thousands of businesses from coast-to-coast. Our clients demand cost-effective, reliable, and secure solutions to manage their infrastructure, networks, and workloads. Our platforms are built with this in mind – combining best in class technology, award-winning services, subscription-based billing, and a national proven approach. As a trusted advisor, DirectDial.com is committed to providing customers with expert guidance and support in their IT journey, from initial procurement, planning, deployment, and migration, to ongoing management and optimization.

Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do.

- Edson Arantes do Nascimento (Pelé)

Named in CRN Canada's Top 100 Solution Providers.

We solve problems where traditional ways fall short and do this with a constant focus on the effects of change on people. By clearly understanding your digital transformation objectives, we can help you define and implement great outcomes. We do this by working with your business units and IT teams, leading where required, supporting where necessary, and helping transfer skill, methodologies, and capabilities along the way. We do this with accountable and measurable engagements.

Our DNA

We're a company that understands your big picture goals, uncovers new opportunities, and solves the messy and complex problems. We serve a diverse group of customers through our staff of highly trained account managers, industry experts, strategic partnerships, and our efficient procurement ecommerce website DirectDial.com. We remove the burden of IT – freeing you up to be the best at what you do. We offer 24/7/365 proactive management and live IT help across multiple Network Operation Centers (NOCs) and Security Operation Centers (SOCs) so your business is always covered.

We have connected companies, partnerships, and capabilities across Canada to help ambitious organizations make the most of their transformation, achieving game-changing breakthroughs without losing sight of the people it will impact. We bring a unique point of view as a partner. An independent, straightforward perspective backed by a dedicated team of partners, sales, engineering, product delivery and more.

A new perspective when traditional MSPs are becoming obsolete.

Both DirectDial.com and directMSP, our cloud managed IT Services division formed by a partnership with Jolera, is disrupting the professional services industry by providing a faster time to value through tight coupling of strategy development, leading brands, and execution with tech solutions. Both DirectDial.com and Jolera have already proven success with many of the world’s biggest and progressive tech platforms and brands.

DirectDial.com has positioned itself to offer its clients the right solution to fit their needs. Both DirectDial.com and Jolera were born in the cloud arena. The logic was to obtain exposure to digital unicorns and give us a front-row seat to understand the various types of successful digital business and operating models while creating credibility and scale. Says Greg Bruzas, DirectDial.com Founder & CEO.

Our market research has revealed that customers want expertise. They want an organization who is trusted and respected and can help them. However, they also want to learn and be empowered to thrive on their own. They want results and impact, incrementally and quickly. Our market research has also revealed that enterprises say that the existing professional services model is falling short in meeting the contemporary needs of the enterprise. Traditional MSPs have long been known for taking over their customers’ IT operations by solving their “mess for less.” They are not focused on making their customers more agile or efficient. Instead, of working in partnership with their customers to design and deploy self-healing, autoscaling environments, they force their customers to adopt their rigid approach, which is designed for their own efficiency and dependency on them.

That’s where we are different. We offer a complete range of outcome-based and nationally managed services for organizations to succeed by helping them reduce cost and time to market, optimize their current workloads and innovate to make their digital transformations happen faster.