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IT Help Desk and Field Services.

24/7 Frustration-Free Bilingual IT Service for all your Business Locations and Remote Staff

IT Service Desk Solutions

The Anytime, Anywhere IT support You Need.

Take a significant workload off your in-house IT staff with our IT Help Desk and field service solutions. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact focused on keeping people productive. Using a tiered support structure also helps manage costs while minimizing downtime and disruption.

Where Business and Technology Converge, You’ll Find Us.

24/7 Help Desk Support Icon
24/7 Help Desk Support

Ensure your always up and running.

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Nationwide Coverage

Expert assistance wherever you need it.

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Quick Response

Average answer time under 90 seconds.

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Bilingual Support

Exceptional service, in your preferred language.

Choose the Right Service Plan for your Needs.

Choose from 3 support plan options.

IT Help Desk Silver Icon
Helpdesk Silver
IT Help Desk Gold Solutions Icon
Helpdesk Gold
IT Help Desk Blue Icon
Advantage Blue

Our Team & Platform Includes:

Tier 1

Front Line Support: Processes service tickets, triage issues, assigns appropriate resources, and dispatches onsite technicians if needed.

Tier 2

Escalation Team: Serves as an escalation point for all customer concerns, technical reviews, and planning issues. At times, Tier 2 is also the client-specific internal service resource.

Tier 3

Escalation features a Senior Team: Investigates and solves more complex service impacts. Additionally, Tier 3 will be assigned if there is a potential change to the environment.

  • Web Portal: Our web dashboard is a critical transparent log of our work. It assists in problem resolution times by keeping our people focused on their responsibilities and SLA targets.
  • Contact Methods: Call, email, or online chat are the key contact methods for our help desk team.
  • Flexible Application Support: Our team is consistently training and adding to their list of supported applications, tools, and services know-how.
  • SOC 2 Compliance: The controls, procedures, and personnel in help desk adhere to industry best practices.
  • Supported Apps: The entire Microsoft 365 Suite is included in our support, as well as critical business apps such as Adobe Reader.
  • OS Support: Windows, Apple & Linux Support.
Bilingual IT Professional

The Ultimate Bilingual IT Services Experience.

directSupport Help Desk is available 24/7/365 in both English and French. Both Help Desk and Field Services solutions are managed by a team of technical support experts, with a goal to deliver an exceptional service experience to our customers. Access to industry-leading tools and innovative training allow our experts to deliver modern ITSM solutions that focus on unique customer needs.

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Onsite and Remote Hands-On Assistance.

Our highly competent technical team and technology tools are leveraged together to offer both onsite and remote assistance coupled with service guarantees.

Professional Managing Tickets

Ticket Management with SLAs.

No matter how your users connect with our help desk team, the entire process is tracked every step of the way. Our time enforced SLA ensures a significantly reduced resolution time. Track ticket management using our customer dashboard to view automated status reports with feedback ratings.

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Flat Fee User Pricing.

The advantage of the directMSP support platform is that the pricing structure is based on a fixed monthly rate per user and our support services can be utilized as much as needed.


Users Supported


First Call Resolution

Talk to an expert today.

We love talking about this stuff so if there's something on your mind and you're not sure how to go about executing it, set up a conversation with one of us.

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