We Make IT happen
Une seule entreprise. Expertise complète. Digne de confiance par des milliers.
Pro-power.Today and tomorrow.
HP Z2 Tower G9 Workstation Desktop Computer
The Most Scalable Drives in the Datasphere
Exos X Series Hard Drives
Security. Easy set up. Performance.
Explore simple, smarter Wi-Fi for Small Business and Working From Home
Go faster.Go further.Go longer.
Enterprise-class security, reliability, SMB-friendly size, and speed at an affordable price.
Reliable. Recyclable. Responsible.
Original HP Cartridges are designed sustainably and are free to recycle.
FIND THE RIGHT MONITOR FOR YOUR IDEAL WORKSPACE
Embrace increased productivity with Samsung professional monitors.
Your IT shouldn't be complicated.
Leave that for latte orders. Simple IT solutions that help grow your business.
Professional Audio
If you need your office to move with you, we have the tech to keep you in touch.
When you start with Kingston choosing memory is easy
Search by device, by part number or by memory type to find exactly what you need.
Sit-stand desks and workstations
Sit less. Stand more. Feel the difference.
The ideal solution for small business
Axis video surveillance products are recognized for their quality, innovation and ease of installation and operation.
Empower every worker at the edge of your business.
Across every major industry - Zebra is there.
TrippLite UPS Battery Backup
Protect PCs, servers and other electronics against blackouts, brownouts, surges, data loss and downtime.
Intel: SMB powerhouse in processor innovation, performance. Intel®
Intel® Processors for All That You Do
Ensure your peripherals and devices are never left without a stable connection.
The IT Pros Choice for Connectivity
Get the most from Office with Office 365
Office 365 lets anyone create and share anywhere on any device.
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Take a significant workload off your in-house IT staff with our IT Help Desk and field service solutions. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact focused on keeping people productive. Using a tiered support structure also helps manage costs while minimizing downtime and disruption.
Ensure your always up and running.
Expert assistance wherever you need it.
Average answer time under 90 seconds.
Exceptional service, in your preferred language.
Choose from 3 support plan options.
Front Line Support: Processes service tickets, triage issues, assigns appropriate resources, and dispatches onsite technicians if needed.
Escalation Team: Serves as an escalation point for all customer concerns, technical reviews, and planning issues. At times, Tier 2 is also the client-specific internal service resource.
Escalation features a Senior Team: Investigates and solves more complex service impacts. Additionally, Tier 3 will be assigned if there is a potential change to the environment.
directSupport Help Desk is available 24/7/365 in both English and French. Both Help Desk and Field Services solutions are managed by a team of technical support experts, with a goal to deliver an exceptional service experience to our customers. Access to industry-leading tools and innovative training allow our experts to deliver modern ITSM solutions that focus on unique customer needs.
Our highly competent technical team and technology tools are leveraged together to offer both onsite and remote assistance coupled with service guarantees.
No matter how your users connect with our help desk team, the entire process is tracked every step of the way. Our time enforced SLA ensures a significantly reduced resolution time. Track ticket management using our customer dashboard to view automated status reports with feedback ratings.
The advantage of the directMSP support platform is that the pricing structure is based on a fixed monthly rate per user and our support services can be utilized as much as needed.
“We have been partnering together for over 2.5 years in the local community.”
“DirectDial has been providing excellent service as a preferred supplier for over 14 years.”
"We have been doing business with DirectDial for over 16 years. Our Account Manager is very attentive, replies quickly and provides great customer service."
“DirectDial has been providing great service throughout the sales process for over 16 years.”
“DirectDial has been our preferred supplier for over 16 years, providing excellent service.”
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