Meet the new DirectDial

New Look, Same Great Company! was founded in 1999 as one of the first online providers of computer systems in North America. Our mission has always been to provide clients with the best online experience, supported by an experienced team and partnerships with the industries top IT companies. Fast forward 20 years, DirectDial has become a complete IT Solution provider offering hardware, software and a full range of IT services.

Over the last 20 years we have witnessed the birth of trends including cloud computing, IOT and Big Data which have transformed the IT industry. At the same time, we have endured disruptive trends including the rise in cybercrime. Along the way we have transformed our business and solutions to reflect the needs of modern business while maintaining our commitment to our clients!

We've Transformed to Serve You Better

We recognize the importance of adopting modern technology and digital tools to keep pace with the ever-changing business environment. The new DirectDial brand and website represent a continuation of our digital transformation journey. Incorporating some of the latest technology and machine learning, offers new and enhanced features designed to improve your online shopping experience and serve you better.

New and enhanced features include:

  • A mobile friendly, responsive web platform to enhance your experience across all devices and platforms.
  • The ultimate search experience through the use of machine learning to allow you to search from thousands of products and instantly find what you need.
  • Rich media and image library offering a more detailed view of products.
  • Improved site navigation including enhanced category menu.
  • Improved touch points including a robust quote request tool and brand new customer portal.

Introducing the New Client Account

The New Client Account lets you view and manage your purchases online. With all new and enhanced user features some of the intelligence available within your account includes:

  • Purchase and quote management tools enabling efficient and accurate technology procurement.
  • New order detail page with everything you need to know about the order within a single viewing pane.
  • Message Center that provides quick reference to all order related communications including order confirmation, order cancelations notices, tracking information, and invoices.
  • Easy searching and filtering of order/item history for repeat purchases
  • Enhanced address management, saving during checkout, having default billing and shipping addresses
Portal mockup image

What can you expect from DirectDial moving forward?

We're just getting started. Over the next 12 months we will roll out even more new features including saved carts, online returns management, new product finder and configuration tools and more.